Frequently Asked Questions

We know a new look can bring up a few questions — so we’ve put together some answers to help you feel clear and confident about what’s changing (and what’s not).

FAQs About Our Website’s New Look

We’ve given our website a refresh with new colours to reflect our mission and vision.

Nope. The products you already know and trust are staying exactly the same.

Not at all. Your orders, schedule, and account details carry on just as they are.

No. Your log-in, password, and subscriptions all stay the same. Nothing for you to do.

No way. This refresh is purely visual — our pricing hasn’t changed.

Not one bit. You’ll still talk to real people who get it — and who are always here to help.

Absolutely. Our security standards haven’t changed. Your details remain safe and protected.

Yes. We’ve refreshed the look, but your favourite products and categories are right where you expect them to be.

No. All that we are changing are colours.

Not at all. Our return and guarantee policies remain exactly the same.

We wanted a design that truly reflects our vision — empowering, human, and full of the impact we’re making together.

That’s okay! What matters is our products and service haven’t changed — only the look has.

It’s a step toward a bigger vision: more voice, more care, and more confidence in a space that deserves all three.