Hi Terry,
Long response, but we hope this may be helpful otherwise, if you are not satisfied with the product, you are entitled to a full refund under our It Fits or It's Free Money Back Guarantee
Can we check a few things that may make a positive difference in managing leaks?
1. Lets first confirm that your wife is using the pants optimally. To do this please 'cup' the pad gently from back to front so that it forms a U shape which will create a more 'anatomical' fit to her body, before putting them on.
Also please ensure that the inner leg gussets are fitted flush in the joins between her inner thighs and pelvis. The pad itself won’t leak, however liquid could leak through the leg openings if the pad is overwhelmed and the leak barriers are not effective in stopping fast moving liquid seeping out. Can you double check the pants are being worn correctly?
If the pants are being worn in an optimal way as noted above, the reason for the leaking is not likely to be the total absorbency that the pad can absorb but rather that the flow of liquid is that rapid that the pad cannot absorb it fast enough.
In this situation we would suggest considering including a small booster pad (which we stock) - these allow liquid through but slows the flow so that the pad in the pants has more opportunity to do it's work. Here is a link to the booster pad – https://confidenceclub.com.au/collections/booster-pads/products/booster-pad-regular?variant=3074717351947
4. As with all purchases from ConfidenceClub, if you are not entirely satisfied with any product you receive, you are entitled to a full Money Back Guarantee. If you would like a refund please get in touch with our Customer Service team to arrange – contact details are on our website.