Hi Shumei,
Thanks for your honest feedback — we’re really sorry to hear about your recent experience, especially as a long-term customer. We truly appreciate you taking the time to share this with us.
We want to reassure you that there haven’t been any changes to the production of our Invizi slips, so it’s concerning to hear about the issues you’ve described. This is definitely not the standard we aim to deliver.
The good news is, every order is covered by our money-back guarantee. We can either send you a different product or alternative that may suit better (at no extra cost), or offer a full refund if we can’t find the right fit.
Please get in touch with our customer care team, we’d really like to look into this further for you and make things right.
Warmly,
The Invizi Team